FAQ
Insurance
What are deductibles?
A deductible is the amount you are responsible for paying when you make an insurance claim. For instance, if you require auto glass repair or replacement totaling more than $1,000 and you have a $500 deductible, you cover the initial $500, and your insurance provider covers the remaining $500.
Do I need to cover my own deductible?
Should you need auto glass replacement, you might have to cover a deductible. Nonetheless, we'll liaise with your insurance company to secure the optimal arrangement. We advise reaching out to us as soon as you detect a chip or crack in your auto glass, enabling us to promptly repair it and avert potential, costlier damage that might necessitate windshield replacement.
Is there a deductible for windshield repair?
You won't need to cover a deductible for windshield repair. We'll handle the process by contacting your insurance company.
What should I do if my vehicle's auto glass is damaged?
Ensure to verify if your auto insurance policy includes glass breakage coverage or comprehensive coverage. Schedule an appointment with Auto Glass Tec. Present your auto insurance certificate. We'll handle the payment process by contacting your insurance provider. If you're unsure whether your provider covers your auto glass, reach out to us, and we'll assist you.
What is the difference between OEM (Original Equipment Manufacturer) auto glass and OEE (Original Equipment Equivalent) auto glass?
OEM auto glass is produced by the same manufacturer as the vehicle, whereas OEE is not. Essentially, OEM is considered "brand name" auto glass. Both OEM and OEE auto glass maintain the same quality and meet identical safety standards; the primary distinction lies in the manufacturer. Depending on your insurance policy, you can opt for an OEM auto glass product at no extra cost.
What is the difference between OEM (Original Equipment Manufacturer) auto glass and OEE (Original Equipment Equivalent) auto glass?
OEM auto glass is produced by the same manufacturer as the vehicle, whereas OEE is not. Essentially, OEM is considered "brand name" auto glass. Both OEM and OEE auto glass maintain the same quality and meet identical safety standards; the primary distinction lies in the manufacturer. Depending on your insurance policy, you can opt for an OEM auto glass product at no extra cost.
What is Comprehensive coverage?
Most insurance policies typically include comprehensive coverage, which extends to cover your vehicle's auto glass replacement in scenarios beyond your control. Such circumstances encompass theft, vandalism, and natural disasters like hail or rock chips.
What is Collision coverage?
Collision coverage provides protection for your vehicle's auto glass in instances where it sustains damage during a collision with various entities, including a person, another vehicle, an animal, or an object such as a lamp post.
Does my insurance policy provide coverage for auto glass damage if someone else operates my vehicle?
Your insurance policy generally extends coverage to most individuals with valid driver's licenses who are authorized to drive your vehicle. If you're uncertain about someone's eligibility, reach out to your insurance provider or contact us for additional guidance.
Warranty
If a rock chip or crack occurs in my windshield during the manufacturer's warranty period, does it qualify for coverage?
The warranty offered by the auto glass manufacturer doesn't extend to cover new cracks that may emerge. However, it does guarantee protection against any manufacturing defects present in the glass.
What is the duration of the warranty for OEM auto glass?
Every OEM auto glass is accompanied by a 1-year manufacturer warranty, ensuring that any glass defects will be remedied at no extra charge during this period.
What is the duration of the warranty for OEE auto glass?
Our OEE auto glass is backed by a 6-months manufacturer warranty, guaranteeing that any identified defects during this period will be repaired at no cost to you.
Repair
What variations exist between a windshield crack and a windshield chip?
A windshield chip refers to localized damage, whereas a crack is characterized by a line running through the glass. At Mississauga Auto Glass Tec, we offer exceptional services for repairing windshield cracks and chips in Mississauga.
When is the appropriate time to arrange for a repair for my chipped or cracked auto glass?
Once you notice a crack or chip in your windshield, side windows, mirrors, or sunroof, it's essential to seek guidance from a trusted auto glass repair technician promptly. Postponing repairs can result in the damage spreading further.
Are you able to conduct the repair on the very same day?
Our service ensures prompt and high-quality auto glass repairs within 30 minutes, all conveniently performed at your preferred location.
How will my windshield appear following the chip repair?
Following the repair, your windshield should exhibit a smooth and flawless surface. Any irregularities may indicate an incorrect repair. Trust our skilled technicians to address any issues promptly.
Replacement
What is the duration of a windshield replacement?
We recognize the urgency of prompt windshield replacement services. Depending on your vehicle's make and model, our replacement services can be completed in as little as one hour.
When is the best time to book a windshield replacement in Mississauga?
Once significant cracks or damage become apparent on any of your vehicle's glass components, it's crucial to promptly arrange for a windshield replacement service with a trusted auto glass professional. Operating a vehicle with compromised glass presents significant safety hazards. Contact us and we'll come to your location.
What kind of auto glass will be utilized for the replacement?
Our stock comprises both aftermarket and pre-owned auto glass, along with brand-new options sourced directly from manufacturers. You have the choice to opt for the cost-effective aftermarket glass or select OEM new auto glass depending on your budget preferences.
How will my windshield appear following the replacement?
Following the windshield replacement, it should exhibit the same appearance as prior to the damage, boasting robust adhesion and seamless alignment along all edges.